Delivery Policies
Europe – 6 – 8 Business Days
Price – 10 EUR.
Other countries – 14-21 Business Days
Price – 20 EUR.
Please type in correct shipping address by order to protect yourself of Package lost.
Reship and Refund Policies
Free reships and refunds are made by next cases
- Wrong color, size or thing was delivered
- Product was damaged by delivering
- Product was lost in transit, or was delivered on wrong Address.
What is Our Refund Process?
We inspect all returned items when they arrive at our processing facility. If your return is a result of a Valenta error or defective product, we will refund the full cost of the merchandise and original shipping charges.
You can expect to receive your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks based on these factors:
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The time required for return shipping (up to 14 days)
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Product inspection at our return facility (up to 5 business days)
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Processing from your financial institution (up to 5 business days).
You will be notified via email with the details of the refund and we will issue the refund back to the form of payment used to make the purchase.
After that in 5-10 Bussines days you will get your money back.
